By providing us with your data when you view the Group’s website or forward the contact form, you consent and agree to the Group collecting, using, and disclosing your personal data in the manner set out in this Policy.
Esin is committed to protecting your personal data and complying with all appropriate legislation.
As you submit the request for information through our Group’s website, Esin may collect the following information.
- Full Name
- Email address
- Phone number
If you visit the Group’s website, we may also collect information about your device used to access the Group’s Websites, your web browser type and language, your Internet Protocol (IP) address and geographic data associated with the IP address etc.
Personal Data Processing
The personal data is collected, used, disclosed and/or processed for the following purposes:
- responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
- performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- verifying your identity;
- managing your relationship with us;
- processing payment or credit transactions;
- complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
- understand the Customers’ and Visitors’ experiences to enhance the Customers’ and Visitors’ experiences of our services and products.
Transfer of Personal Data
Esin may disclose personal data about you to the following third parties for any of the purposes described below:
- any person to whom you authorise us to disclose your personal data;
- law enforcement agencies, relevant government ministries, regulators, statutory boards or authorities in compliance with any laws, rules, guidelines and regulations or schemes imposed by any governmental authority;
- third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes. Such parties are bound to us by legal obligations to ensure data protection
Transfer of Personal Data Overseas
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, securely erase storage media in devices before disposal, web security measures against risks, and security review and testing performed regularly.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Your Rights over Personal Data
· Access and Correction
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
· Consent Withdrawal
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within seven (7) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Esin may post a list of Customers and relevant testimonials on the Group’s websites containing personal data such as Customer names and titles. We will obtain each Customer’s consent before posting any such personal data.
Changes to This Policy
We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Please submit a request to exercise a legal right concerning your personal data or an enquiry if you have a question or complaint about handling your personal data.
You may also contact us at the following postal address:
Esin Group Pte. Ltd.
152 Beach Road
11-05 Gateway East
This Policy was last updated on 15 September 2022.